Consulting Services
From First License to Operational Excellence
KPB provides targeted consulting across the full life cycle of a hospice agency — from initial state licensure through sustained growth, compliance, and team development.
Startup & Licensure
Launching a hospice agency is one of the most complex regulatory undertakings in healthcare. KPB guides new organizations through every step — from initial state licensure applications and Medicare certification to policy manual development, staffing structure, and the operational readiness required before your first patient admission. We've helped agencies navigate this process from the ground up, and we know where the pitfalls are.
Compliance & Survey Readiness
Regulatory compliance isn't a one-time event — it's an ongoing discipline. KPB conducts mock surveys modeled on actual state and federal inspection processes, reviews your Conditions of Participation alignment, develops or strengthens your QAPI program, and builds corrective action plans that address root causes rather than surface findings. The goal is an agency that's audit-ready every day of the year.
Census Growth & Referrals
A compliant agency that can't grow its census isn't sustainable. KPB works with your leadership and clinical team to develop referral relationships with hospitals, physicians, skilled nursing facilities, and community organizations — with particular expertise in rural markets where traditional referral pathways may not exist. We help you identify underserved populations and build the outreach strategies to reach them.
Staff Education & Training
Your team is your agency. KPB delivers targeted in-service training and competency programs for clinical and administrative staff — covering hospice eligibility criteria, documentation standards, the Medicare hospice benefit, IDT function, and the communication skills required to support patients and families through end-of-life care. Training is practical, field-grounded, and designed for the realities of small-agency staffing.
Operational Assessment
Sometimes you know something isn't working but aren't sure where to start. KPB's operational assessment provides a structured, objective review of your agency's workflows, documentation practices, staffing models, and team performance. The output is a prioritized improvement plan — not a list of problems, but a clear roadmap your leadership can act on immediately.
Rural Agency Support
Rural hospice agencies face challenges that national consulting firms rarely understand — and even more rarely solve. Geographic barriers, thin referral networks, staffing shortages, and communities with deep skepticism of the healthcare system require a different approach. KPB was built for this work. We bring practical, field-tested strategies for rural and frontier providers who are doing essential work in underserved communities.
How It Works
A Clear Path from First Conversation to Lasting Results
Discovery Call
We start with a no-obligation conversation to understand where your agency is, what's working, and where you need support.
Custom Proposal
Based on your goals and timeline, we build a scope of work tailored to your agency — no pre-packaged programs, no unnecessary add-ons.
Active Consulting
We work alongside your team with hands-on guidance, practical tools, and regular check-ins to keep momentum and address what comes up.
Sustainable Handoff
Every engagement ends with your team capable and confident. The goal is your independence — not indefinite reliance on outside support.
Not Sure Where to Start?
Every engagement begins with a no-obligation discovery call. Tell us where your agency is and what you're facing — we'll tell you honestly whether and how we can help.